Desktop Engineer Cum Admin

Responsibilities

• Ensure desktop environment standard apps are patched regularly

• Managing Active Directory / Microsoft Entra ID

• Perform root cause analysis, network problems, troubleshooting performance issues and hardware failures

• Prepare, install and configure technologies and applications to ensure support on operating system and platforms of company assets

• Prepare IT status reports

• Follow, implement, and maintaining the security of systems and data

• Managing network environment (Firewall, Router, Access Point)

Requirements

• Minimum Diploma in IT preferred or HR

• At least 1-2 years of relevant working experience

• Understanding of IT, and Cloud Computing

• Proficiency with Windows, macOS, and sometimes Linux.

• Proficiency in Microsoft support tools, such as AD, M365, Entra ID, storage and networking

• Proficiency with hardware and software installation

• Good knowledge of computer components, peripherals, electrical, and troubleshooting hardware issues.

• Ability to diagnose and resolve software issues across various applications.

• Good knowledge of networking fundamentals

• Understanding of best practices for maintaining the security of systems and data.

• Basic knowledge of network troubleshooting Ethernet and IP configuration

• Ability to clearly explain technical issues and solutions to non-technical users

• Involve in ISO27001 & Others

• Manage Facilities, quotation, other adhoc work.