Associate EUC Engineer (Cluster Office)

Position Summary: An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems. Roles & Responsibilities: Technical Support • Provide technical assistance to end users for hardware and software issues. • Respond to, document, and resolve service tickets in a timely manner. • Assist users with installations and configurations of IT equipment. System Implementation • Support the installation and testing of new hardware and software. • Ensure integration and compatibility of new systems with existing infrastructure. • Assist in the development of new report templates and formats. System Maintenance • Perform routine system maintenance and backups. • Participate in disaster recovery drills and system recovery processes. • Maintain documentation of system activities and procedures. • Conduct research on new technology Issue Resolution • Identify, diagnose, and resolve technical problems. • Simulate user issues to troubleshoot and resolve operating difficulties. • Develop preventive measures and solutions to reduce user problems. Collaboration and Development • Work with cross-functional teams to understand support requirements. • Assist in the development of checklists and methods for issue resolution. • Provide support and guidance to colleagues with less experience.

Requirements/ Qualifications:

• Bachelor in Computer Engineering

• Min 6-8 years of experience in relevant fields

• ITIL certified

• Have experience supporting VIP users

• Experience with procurement including submit purchase request, verify invoices, etc.

• Good written and interpersonal communication skills

• Able to support 24/7 standby support as well

• Excellent stakeholder management skills

• Experience supporting the senior management. The person would need to have experience with stakeholder management. Ideally with experience supporting VIP.

• The person would be good to have IT procurement experience. Support the procurement for cluster EUC, including submit purchase request, verify invoices, etc.

• 1 year contract