Software Engineer II, Forward Deployment

The Opportunity As a Software Engineer II, Forward Deployment at Flock, you will help customers successfully implement and integrate our technology within their existing technical environments. This customer-facing engineering role connects product development with implementation. You will work directly with customers to understand their systems, configure integrations, resolve technical issues, and support reliable deployments. You will collaborate with Engineering, Product, and customer-facing teams to improve integration capabilities and create more consistent implementation experiences. Insights from your work with customers will also help inform future product and process improvements.

What You’ll Do

• Partner with customers to understand their technical environments and integration requirements

• Configure, test, and support integrations between Flock technology and customer systems

• Lead technical discovery conversations and communicate implementation requirements clearly

• Troubleshoot issues involving connectivity, APIs, data formats, system configurations, and application behavior

• Write and maintain software that supports reliable and repeatable integrations

• Collaborate with Engineering and Product teams to address technical challenges and improve integration capabilities

• Develop and maintain technical documentation, implementation guidance, and troubleshooting resources

• Communicate technical concepts clearly to both technical and nontechnical audiences

• Support customer deployments remotely and onsite, with approximately 25% to 50% travel

What You Bring Required Qualifications

• Professional software engineering experience using a language such as Python, Java, C++, or JavaScript

• Experience working with SQL, including writing queries and evaluating query performance

• Familiarity with REST APIs, authentication methods, and request and response structures

• Working knowledge of networking concepts such as VPNs, firewalls, IP allowlisting, and SSL/TLS

• Experience using Git and collaborative software development workflows

• Familiarity with common data formats, including JSON, XML, and CSV

• Experience diagnosing technical issues and identifying practical solutions

• Clear written and verbal communication skills

• Ability to work collaboratively with customers and cross-functional colleagues

• Willingness and ability to travel approximately 25% to 50%

Preferred Qualifications

• Experience working directly with customers in an engineering, implementation, solutions, or consulting role

• Familiarity with AWS, Azure, or Google Cloud Platform

• Experience using Docker, Kubernetes, or other containerization technologies

• Experience with data analysis, automated deployment practices, or machine learning applications

• Experience developing or supporting system integrations

We encourage you to apply even if your experience does not align with every preferred qualification. Relevant skills can be developed through many different professional and educational experiences.

30-60-90 Day Plan First 30 Days

• Learn about Flock’s technology, customer implementation processes, and common integration workflows

• Become familiar with the team’s systems, tools, documentation, and software development practices

• Build relationships with colleagues across Engineering, Product, and customer-facing teams

• Observe customer discovery conversations and implementation activities

• Begin contributing focused code or documentation updates with support from the team

First 60 Days

• Begin configuring and supporting established customer integrations

• Troubleshoot connectivity, configuration, API, and data-format issues

• Participate in technical discovery conversations with customers

• Develop a deeper understanding of the different technical environments in which Flock’s technology is implemented

• Contribute improvements to documentation, troubleshooting guidance, and integration processes

First 90 Days

• Manage customer integrations from technical discovery through implementation and ongoing support

• Lead customer-facing technical conversations with appropriate support from the broader team

• Help ensure integrations are reliable, maintainable, and clearly documented

• Collaborate with Engineering and Product colleagues to address recurring implementation challenges

• Recommend improvements to software, tools, documentation, and internal processes based on customer implementation experiences

Salary & Equity In this role, you’ll receive a starting salary between $100,000 and $130,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, and market indicators. Flock does not offer performance bonuses. Your recruiter will discuss this in-depth with you during our first chat.

The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, a1nd digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support. 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check. Why Flock Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it. Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so. Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email [email protected]; your information stays confidential and is used only to arrange the right accommodation for your interviews. On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level. One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or [email protected]. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to [email protected].