Field Service Engineer (IVD)

Key Purpose Provide preventive and corrective maintenance support for Sysmex products across Singapore, ensuring high system uptime, operational reliability, and excellent customer satisfaction. Key Responsibilities

• Perform preventive maintenance and corrective service activities for Sysmex instruments.

• Provide technical support and troubleshooting to customers across Singapore.

• Manage assigned customer accounts and maintain strong customer relationships.

• Ensure service activities are completed in accordance with established procedures and KPI requirements.

• Report technical issues, service trends, and customer feedback to supervisors and regional support teams.

• Manage spare parts inventory required for field service activities.

• Participate in 24-hour standby support on a rotational basis.

Requirements

• Diploma or Degree in Engineering, Biomedical Engineering, Electronics, or a related discipline.

• 2 to 5 years of experience in the IVD, medical device, or healthcare equipment industry.

• Experience servicing diagnostic, laboratory, or medical equipment is preferred.

• Knowledge of Hematology, Coagulation, and Urinalysis instruments will be an advantage.

• Strong troubleshooting, communication, and customer service skills.

• Proficient in Microsoft Office applications.

• Able to work independently and maintain a high level of professionalism when interacting with customers.

• Willing to participate in after-hours standby support on a rotational basis.