System Engineer (Windows)

JOB DESCRIPTION

• Windows, Exchange and VMWare L1/L2 System Engineer

• In depth knowledge and experience on Windows servers (2019 and 2022)

• Active Directory, DNS, DHCP, File & Print servers, MS Cluster, Server backup, AD Federated Services & Windows PowerShell.

• Hardware Management of Dell and Lenevo servers

• Firmware update and Remote management tool configuration knowledge of physical servers

• Install and configure OS on physical servers and virtual machines

• Configuration of RAID on physical servers

• Basic skill to analyze and troubleshoot hardware issues

• Manage Exchange 2019 and Exchange online

• Manage and Troubleshoot Esxi and Virtual Servers running

(Windows Skills)

• Provide a point of escalation and support to the L1 Engineers.

• Participate in weekend maintenance activities, as required.

• Perform routine system administration duties in a Windows Active Directory environment.

• Monitor servers and troubleshoot problems.

• Produce appropriate documentation for server deployment, configuration, and related processes.

• Vulnerability assessment fixing of findings for new servers and existing servers

• Participating regular patching activities

• Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems

Install and configure and maintain server operating systems and repair server hardware VMWare VSphere 8.x

• Experience or significant exposure to any of the following technologies:

• VMWare VSphere and its features (vMotion, HA, DRS etc...) ESXi deployments

• VM creation, templates, snapshots and VM backup

• Administer and support VMware platform.

• Maintain appropriate documentation on virtualization.

• Provide a point of escalation and support to the L1 system engineers

• Monitor ESXi servers and troubleshoot problems.

• Produce appropriate documentation for application deployment, configuration, and related processes.

• Responsible for the operations and upkeep of the private and shared virtualized environments.

• Work closely with other virtualization engineers on new implementations as well as maintaining the current environments.

• Act as a technical escalation point within Central Operations for virtualization specific issues.

• Responsible for implementing and supporting process and systems are in place to deliver highly available virtualization platforms.

• Creates documentation for environments, processes, technical training, and support procedures.

• Provides training and technical leadership to Tier I personnel.

• Provide additional support when necessary for backup and storage functions.

• Drives efficient and effective resolution of customer issues.

• Participates in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.

• Must have working experience supporting, maintaining and administering core VMware technologies.

• Must have experience performing Enterprise level Project Implementation and support.

• Also must have strong working & technical knowledge.

• Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.

• Must have Good verbal and written communications skills.

• Must have very strong problem solving and troubleshooting skills.

REQUIREMENT

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, advanced / Higher/Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

• At least 2 - 4 year(s) of working experience in the related field is required for this position