L2 Support Engineer (SailPoint)

Role: L2 Support Engineer (SailPoint) Job Requisition Number: ISCSK-R045 Job Level: Minimum 3 to 5 years of relevant experience Location: Singapore Key Responsibilities: ·       Provide Level 2 support for the SailPoint platform and its integrations. ·       Investigate, troubleshoot, and resolve SailPoint-related issues and access management requests within agreed SLAs. ·       Monitor SailPoint jobs, workflows, connectors, and overall platform health to ensure service availability and stability. ·       Perform root cause analysis for recurring incidents and implement corrective and preventive actions. ·       Participate in system upgrades, patch deployments, release activities, and post-implementation support. ·       Ensure compliance with security policies, operational standards, and governance requirements. ·       Prepare and support audit, compliance, and regulatory reporting requirements. ·       Coordinate with business users, vendors, and technical teams to ensure timely resolution of issues and escalation items. ·       Communicate incidents, business impacts, risks, workarounds, and resolution status to relevant stakeholders. ·       Provide high-quality technical and functional support while maintaining strong stakeholder relationships and customer service standards. ·       Maintain operational documentation, SOPs, knowledge repositories, and support procedures. ·       Identify opportunities for process improvement, automation, and service optimization. Key Requirements: Education: ·       Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. ·       Minimum3 to 5 years of experience supporting SailPoint Identity and Access Management(IAM) platforms, including user access management, provisioning, and access governance activities. Essential: ·       Identity lifecycle management. Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management. ·       Analytical skills. Strong analytical, troubleshooting, and problem-solving skills. ·       Domain experience. Experience in application support within the Corporate Banking or Financial Services industry. ·       Security and compliance. Good understanding of security and compliance requirements related to access governance. ·       Stakeholder management. Strong stakeholder management and vendor coordination skills. ·       SLA-driven support. Ability to work in a fast-paced support environment with SLA commitments. Good to have: ·       Audits and compliance. Experience supporting audits and compliance reviews. ·       Certification. SailPoint certification is an advantage. Technical Skills: ·       SailPoint IAM / IGA. Supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities. ·       SailPoint connectors and integrations. Hands-on experience supporting SailPoint connectors and integrations. (Good to have) ·       Application onboarding. Experience with application onboarding, account aggregation, and identity synchronization processes. (Good to have) Please forward your resume in MS word format to [email protected]