ICT Operations Support Engineer

Key Responsibilities

• Manage ICT service requests, incidents and operational support within agreed SLAs.

• Administer Microsoft 365, Intune, Entra ID and workplace technologies.

• Support user onboarding/offboarding, account and access management.

• Manage endpoint provisioning, software installation and ICT asset records.

• Coordinate with vendors, MSPs for service fulfilment.

• Monitor vendor performance, service reports and outstanding requests.

• Support ICT governance, audit, cybersecurity and compliance activities.

• Maintain operational documentation, records and audit trails.

Requirements

• Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support.

• Experience with Microsoft 365, Intune, Entra ID/Active Directory.

• Experience with ServiceNow/ITSM, incident and service request management.

• Experience in user onboarding/offboarding and access administration.

• Experience in endpoint provisioning and asset management.

• Experience coordinating with vendors/MSPs.

• Diploma/Degree in IT, Computer Science, Information Systems or related discipline.

• Familiarity with WOG ICT processes and government ICT support environments is preferred.