IT Support Engineer (Tuas area |Minimum 1yr experience)

• OFFICE HOURS/5-DAY WORK WEEK (MON-FRI)

• Contract - 1 YEAR (RENEWABLE)

• Location: TUAS area

• BASED IN SINGAPORE, MINIMUM 1-2 YEARS CONTINUOUS RELEVANT EXPERIENCE

• LOCAL/PR

• $2800 - 3000 + $50 Allowance

Job Responsibility

1. End User Service Management

• Follow Request/Incident/Problem Management process

• Update and resolve tickets that have been assigned and completed

• Assess and apply resolution as per the Knowledgebase

• Meet required stipulated SLAs

1. Mobile Device Management

• To deploy mobile devices (phone/tablet) to users

• Apply Corporate Mobile Device Management software

• Troubleshooting of mobile devices issues

1. Print Management

• Maintenance on the Printer/Copier/Label printer

• Contact the respective Service Provider for servicing (toner and waste cartridge)

• Toner Inventory management

1. Asset Management

• To contact Authorized Service Provider for hardware repair

• To test and prepare new machines with the client company's latest OS image

• Asset tagging of machine and updating of the asset database

• Disk wiping and disposal of hardware

1. Other Support Assignments

• Ad-hoc Projects

• Meeting Room Management

• Company designated on site/premise support as required.

Other Requirements:

• 1-2 years experience working for IT Support organization

• Excellent Customer Service and interpersonal skills

• Able to communicate clearly with technical and non-technical audience, both verbally and written

• In-depth knowledge of Microsoft Office and Google Suite Applications

• Basic understanding of Network Protocols

• A good understanding of Web conferencing and mobility technologies

• Experience working in GMP validated environments would be advantageous