Data Centre Operations Support

Role: DATA CENTRE OPERATIONS SUPPORT Key Responsibilities: Infrastructure Management:  Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems  Conduct regular environmental monitoring checks (temperature, humidity, water leakage)  Coordinate with vendors and teams for infrastructure issue resolution  Support facility maintenance activities and equipment installations  Maintain cable management and facility organisation  Ensure facility cleanliness and operational readiness Physical Security:  Monitor and manage access control systems and CCTV operations  Handle visitor management and escort duties  Maintain security logs and access records  Ensure compliance with physical security policies  Report security incidents and anomalies IT Operations:  Monitor IT systems health and performance  Perform basic troubleshooting and system administration tasks  Support backup operations and disaster recovery procedures  Process service requests and support incident management  Assist with change management activities  Monitor security alerts and perform basic security checks  Support user access management  Documentation & Reporting:  Maintain facility layout and infrastructure records  Update system and operational documentation  Track IT and infrastructure assets  Log activities and incidents  Generate regular operational reports  Keep maintenance records current

EXPERIENCE AND SKILLS NEEDED Qualifications:  Diploma/Degree in IT, Facilities Management, or related field  Experience in IT operations or data centre operations  Understanding of infrastructure systems and IT operations  Knowledge of security principles and compliance requirements  Strong problem-solving and analytical skills  Excellent communication and coordination abilities  Ability to work in shifts or respond to emergencies when required

Desired Certifications:  ITIL Foundation  Data Centre Operations certification  Basic IT infrastructure certifications  Security awareness certification