Desktop Support Engineer

Key Responsibilities:

• Provide L2 technical support for desktops, laptops, printers, and hardware
• Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications
• Diagnose hardware, software, network & connectivity issues
• Perform system imaging, software installation, patching & upgrades
• Support printers, scanners, docking stations & peripherals
• Manage user accounts, password resets & access permissions via Active Directory
• Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools
• Support meeting rooms, video conferencing & collaboration systems
• Ensure endpoint security, antivirus & IT security compliance
• Assist with onboarding/offboarding, device allocation & account setup/deactivation
• Provide professional customer service to end users

Requirements:

• Strong Desktop Support experience
• Good troubleshooting skills across hardware, software & network issues
• Experience with Microsoft 365, Active Directory & ITSM tools
• Good communication and customer-facing skills