IT Desktop Engineer

COMPANY OVERVIEW Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions. This is a 12-month agency contract role (extendable/renewable) JOB RESPONSIBILITIES ·       Provide end-user support for Microsoft 365 ·       Handle incidents and service requests, perform initial troubleshooting and escalation​ ·       Manage user accounts, permissions, and configuration changes​ ·       Perform operationaltasks for M365 using PowerShell (e.g., administration, verification, routine tasks          automation​) ·       Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools​ ·       Coordinate with internal teams and vendors for issue resolution and follow-ups​ ·       Maintain knowledge articles, SOPs, and FAQs​ JOB REQUIREMENTS ·       Atleast 1-yearrelevant experience ·       Experience in IT Helpdesk / Service Desk support​ ·       Solid understanding of Microsoft 365 fundamentals and support operations​ ·      Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders ·       Coordinate with stakeholders/users ·       PowerShell scripting/administration experience​ ·       Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.​ ·       Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.​ ·       Experience supporting global users Interested candidates who wish to apply for the above positions, please click "Apply now". We regret that only shortlisted candidates will be notified. Working Location: Singapore Bhadoria Shilpalekha Vikas (R1876178) JAC Recruitment Pte. Ltd. (90C3026)