Events Response Team Agent - Contract

Role Description The Events Response Team (ERT) is our client’s specialized emergency response function—activated during high-severity incidents such as collisions, strandings, or security threats. Operating 24/7, ERT agents lead real-time coordination with riders, law enforcement, internal teams, and community stakeholders to ensure swift, safety-focused resolution. Beyond incident management, the ERT function strengthens overall operational resilience through structured training, after-action reviews, and readiness planning, ensuring our client's brand name remains trusted and prepared in all circumstances, with relation to Automated Self Driving industry.

Roles & Responsibilities • Crisis & Incident Management: Serve as the initial escalation point for all critical events, coordinating response actions and ensuring safety for all parties. • Stakeholder Coordination: Interface with law enforcement, emergency services, and internal teams during active events to provide accurate, timely information. • Post-Event Review & Learning: Conduct structured debriefs and contribute to process and training updates that strengthen future readiness. • Quality, Training & Readiness: Maintain high operational readiness through continuous training, scenario-based exercises, and quality reviews. • Brand & Community Protection: Act as a trusted ambassador for our client during sensitive situations, ensuring consistent, professional, and brand-aligned communication.

Key Activities • Respond immediately to emergency calls, vehicle alerts, or law enforcement requests. • Execute established escalation pathways to coordinate cross-functional response teams. • Log, track, and report all incidents in compliance with documentation and regulatory standards. • Lead or contribute to post-incident debriefs, identifying systemic issues and recommending improvements. • Participate in regular simulation and certification exercises to maintain emergency response proficiency.

Preferred Background / Experience • 3–5 years of experience in public safety dispatch, emergency response, aviation operations, or security operations centers. • Proven experience handling emergency calls, critical escalations, or multi-party coordination. • Familiarity with incident management tools, law enforcement coordination, or crisis communication. • Background in military, police, fire, EMS, or 911 environments a strong plus.