Patient Access Specialist (Fixed-Term Contract)

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.

Position Type: Fixed-Term Contract (Approximately 3–6 Months)

The Patient Access Specialist (Fixed-Term Contract) supports Artera's Patient Access team during a temporary special assignment focused on managing patient communications and ensuring an exceptional patient experience. This role is primarily responsible for handling a high volume of inbound and outbound patient calls, verifying insurance information, educating patients on coverage and payment options, and accurately documenting interactions. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is comfortable working independently while collaborating closely with internal teams.

Essential Responsibilities:

- Manage a high volume of inbound and outbound patient calls with professionalism, empathy, and courtesy.

- Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.

- Educate patients about their insurance coverage, estimated out-of-pocket costs, and available financial assistance programs.

- Administer financial assistance programs.

- Submit and manage prior authorization cases, ensuring timely follow-up and resolution.

- Accurately document all patient interactions and follow-up activities within the billing system.

- Obtain and manage all necessary documentation while collaborating with Revenue Cycle and Customer Success teams.

- Build positive relationships with patients and internal stakeholders to resolve issues efficiently.

- Support additional duties, special projects, or process improvement initiatives as needed.

Education and Experience Requirements:

- Associate's degree required.

- 1–3 years of relevant healthcare or patient access experience.

- Experience working in a high-volume call center or patient-facing healthcare environment strongly preferred.

- Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for reimbursement from Medicare, Medicaid, and commercial insurance plans.

- Customer-focused approach with the ability to remain calm and professional in high-pressure situations.

- Exceptional organizational, problem-solving, and communication skills.

- Ability to quickly learn new systems, tools, and processes.

- Experience in a startup environment is a plus.

- Fluency in Spanish is preferred.

- Must be authorized to work in the United States.