EUC Engineer

KeyResponsibilities:

• Provide end-user and deskside support for hardware and software issues.

• Support Windows OS and Microsoft O365 applications.

• Manage IT support activities at the client location.

• Handle VIP user support and ensure high customer satisfaction.

• Troubleshoot conference room devices, projectors, and meeting room facilities.

• Coordinate with Network and Data Center teams for issue resolution.

• Record and track incidents and service requests in the ITSM tool.

• Manage device provisioning, replacement, and DaaS lifecycle activities.