Senior Business Systems Analyst | Banking & Financial Services

Role Overview We are seeking an experienced Business Systems Analyst to support Head Office system enhancements, change requests (CR) and BAU activities for a leading international bank. The role will act as the primary liaison between the Singapore team and Head Office in Japan, ensuring timely delivery of system changes and stable day-to-day operations. Key Responsibilities • Manage system enhancements, upgrades and CR workflows from intake to delivery using tools such as JIRA and Confluence. • Gather, analyze and validate business and system requirements; perform impact analysis to ensure timely implementation. • Coordinate project activities, track progress across teams and prepare status reports, documentation and stakeholder updates. • Handle BAU support and troubleshoot to maintain smooth system operations. • Identify risks and issues, drive resolution and escalate as appropriate. • Support project coordination and PMO activities using MS Project where required. Requirements • 5+ years’ experience in Business Analysis, IT project work or PMO functions, preferably within banking/financial services. • Strong CR management and system enhancement experience. • Excellent stakeholder management and communication skills; good English communication. • Familiarity with JIRA, Confluence and MS Project. Preferred • Experience with core banking systems and experience working with Japanese banks or global stakeholders; Japanese speaking is a plus.